Returns

Can the return be processed differently?

• Can a specifc return be cleaned or refurbished?
• Is it possible to have extra photos for a return?
• Can a specific return be processed in a different way?
• Can a specific return be processed before another of my returns?
• Can the SKUs from a return be used to fulfill a specific order?
• How do the return settings work?

The return has been processed incorrectly, what can I do now?

• The SKU has been returned in a different batch than the original order
• The SKU has been classified with a different condition to what the customer mentioned
• The SKUs processed are not the same as in the original order
• The return has extra or missing items when compared to the original order

Where can I find the returns in the Hive App?

• How to use Shopify Refunds
• Returns view in the Hive App

The tracking link says that it was delivered, why can’t I find the return in the Hive App?

• Returns processing timeline

What happens if the return can’t be identified?

• Unidentified returns processing