The return has been processed incorrectly, what can I do now?

We receive hundreds of returns each day in our fulfillment centers and we strive to have them processed as accurately as possible, nonetheless, human errors can occur. To process any given return our associates have to get to the physical parcel and identify the order related to the return by the information included in the shipping label. Once the return is identified our team carefully inspects each of the items included in the parcel and classifies them according to the condition in which they were received. In the event of a parcel not having any information available to identify it (carrier’s relabeling, damaged label), our team will treat the items still and restock the items in good condition through a restocking shipment, called “unidentified returns”. We appreciate your feedback on returns to improve our processes, so if you spot any patterns on items that have been incorrectly classified, please contact customer support so we can investigate any possible issues. If the information or pictures uploaded to your return don’t match what has been processed, please take a look at these categories to see if you can find the information about the processing in them.