We strive to uphold consistent standards in handling returns to deliver optimal service to all our brands. To efficiently manage a diverse range of products, we've refined our processes. However, we acknowledge that these processes may not always align perfectly with your specific SKUs.
Our return stations lack the setup, processes, and tools required to refurbish dirty or otherwise compromised SKUs. Given the high volume of returns in our fulfillment center, we've established standardized processes to ensure a uniform and high-quality service for all brands. Consequently, our team adheres to these general processes and cannot deviate on a case-by-case basis.
Presently, any orders arriving slightly damaged or dirty are considered unsellable, and we apply the return settings you've configured for condition B or C on the Hive App.