Can the return be processed differently?
We try to ensure that all the returns are handled according to the same standards and provide the best service possible. Because of that, we have developed our processes to deal with a wide range of products in the most efficient way possible, but we know that this might not always apply perfectly to your SKUs. Because of this, we have created the return rules (https://portal.hive.app/settings/return-rules) to give more flexibility to the returns handling.
- Can a specifc return be cleaned or refurbished?
- Is it possible to have extra photos for a return?
- Can a specific return be processed in a different way?
- Can a specific return be processed before another of my returns?
- Can the SKUs from a return be used to fulfill a specific order?
- How do the return settings work?