Please inform your Account Manager before implementing this process.
What is a Parcel Point Picker?
Parcel Point Picker integration on Shopify allows customers to select a convenient pickup location for their orders from a network of designated points. It streamlines the delivery process, offering flexibility and convenience to both merchants and buyers by enabling seamless selection and tracking of parcels through Shopify's platform.
What is included?
Carriers
Our Parcel Point Picker delivery method supports the following carriers:
- Chronopost in France
- Mondial Relay in France
- DPD in Germany
- GLS in Spain
- BRT in Italy
Languages
The parcel point picker is supported in:
- English
- French
- German
- Italian
- Spanish
The language will depend on either your customer’s browser setting or the default setting of your shop.
Improved user experience
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Parcel Point Picker displays all Parcel Points in a 50km radius • The default Parcel Point Picker map shows all Parcel Points in a 50km radius from the customer’s home address. Advantage:
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Customers in remote areas do not have the option of selecting a parcel point.
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Customers living on the edge of a postal code can select the nearest Parcel Point even if it’s not in the same postal code.
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The map shows the shipping address under a blue icon
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The list of PPs shows distance and opening hours
Better compatibility
You can seamlessly work together with your other business tools, such as:
- Meta pixels
- Google Tag Manager
- the payment method Just
Moreover, your client will not face any compatibility issues with customer-enabled settings, such as incognito browsers or ad-blockers.
What are the issue flows plus communications?
Automatically raised Parcel point missing issue
- Missing parcel point reminder → sent after 5 minutes when the end-customer does not select a parcel point after checkout. We remind them that they need to select one or that we will select one for them.
- Missing parcel point and auto-selected → sent one hour after the parcel point missing reminder email, we auto-select the nearest parcel point and update them with the address.
- if we can’t find the nearest Parcel point, nothing will happen. The issue has to be manually fixed by us.
- Ready for pickup → you must have ‘shipment delivered’ emails toggled on to use this. When a shipment delivered event is triggered, we check if the order is a parcel point order or not. In case that it is one, we send an email.
Manually raised Parcel point missing issue
- Auto-find will not work in this case. You will have to contact your Account Manager.
How do I set it up?
To use the Parcel Point Picker delivery method, you will need to make some changes in your Shopify checkout script and, in certain cases, enable new carriers and shipping options. Below we have defined your next steps depending on your current setup.
Step 1: what is your current situation?
1.1 I have the Mondial Relay app downloaded
- To uninstall the Mondial Relay App, visit your store’s Shopify settings
- Go to the “Apps and sales channel” tab
- Hover over the Mondial relay app and click on “Uninstall” on the right-hand side
- Follow the instructions to uninstall the app
- Go to your Shopify shop settings and click on “Checkout”
- On the “Checkout” page, scroll down to the section that is called “Orders status page"
- Add the new version of the Hive snippet shared by your Account Manager
- Don’t forget to save the page!
If you want to add new carriers, please align with your Account Manager first so the carrier addition will work end-to-end from order creation to shipping.
1.2 I have no PP solution installed
- Go to your Shopify shop settings and click on “Checkout”
- On the “Checkout” page, scroll down to the section that is called “Orders status page”
- Add the new version of the Hive snippet shared by your Account Manager
- Don’t forget to save the page!
If you want to add new carriers, please align with your Account Manager first so the carrier addition will work end-to-end from order creation to shipping.
Step 2: set up shipping methods/carriers
- To edit the carrier options, visit your store’s Shopify settings
- Go to the "Shipping and delivery" tab
- Under Shipping click on Manage of General Rates in Zones
- Select the Zone where Parcel Point should appear then “add”. For example, if you want this Parcel Point to appear in Germany, do this exclusively in the Germany section.
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Select “custom flat rate” and enter the carrier name + option title for the Rate name
Those option titles need to include the exact words:
- for Shopify this is Carrier name + 1 of the 6 exact words:
- service point
- paketshop
- point de retrait
- point relais
- punto de servicio
- punto de recogida
- punto di ritiro
- A correct example would be: “ChronoPost service point”
- for Shopify this is Carrier name + 1 of the 6 exact words: