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Parcel Point Picker

  • Updated

Please inform your Account Manager before beginning this process. 

Introduction

What is a Parcel Point Picker?

Hive's Parcel Point Picker integration on Shopify allows customers to select a convenient pickup location for their orders from a network of designated points. It streamlines the delivery process, offering flexibility and convenience to both merchants and buyers by enabling seamless selection and tracking of parcels through Shopify's platform.

 

What is included?

Supported Carriers

Our Parcel Point Picker supports the following carriers:

  • Chronopost in France
  • Mondial Relay in France
  • GLS in Germany
  • GLS in Spain
  • InPost in Italy

Languages

The Parcel Point Picker is available in:

  • English
  • French
  • German
  • Italian
  • Spanish

The language will depend on either your customer’s browser settings or the default language setting of your Store.

 

Improved User Experience

  • Parcel Point Picker displays all Parcel Points in a 50 km radius from the customer’s home address. 
    • Customers in remote areas do not have the option of selecting a parcel point.
    • Customers living on the edge of a postal code can select the nearest Parcel Point, even if it’s not in the same postal code area.
  • The map shows the shipping address under a blue icon. The color is configurable to fit with your Brand's look and feel (Case 1, Step 7.4, below).
  • The list of Parcel Points includes distance and opening hours.
  1.  

Better Compatibility

You can seamlessly work together with your other business tools, such as:

  • Meta Pixels
  • Google Tag Manager
  • The payment method Just

Your client will not face any compatibility issues with customer-enabled settings, such as incognito browsing or ad-blockers.

 

What are the issue flows plus communications?

Automatically-raised Parcel Point missing issues

What happens if your customer does not select a preferred parcel point?

  1. First Reminder: Hive will mail your customer after 5 minutes when a parcel point is not selected after checkout, inviting your customer to pick one.
  2. Automatic parcel point selection: One hour after the first reminder email, Hive will auto-select the nearest parcel point and email your customer with the parcel point address. If we can’t find the nearest Parcel point, Hive will take care of this issue, and fix it manually.
  3. Ready for pickup: if you activated (Hive App > Communication) the "Shipment Delivered" emails, we will inform your customer when the shipment has been flagged as "Delivered" by the carrier.

Manually-raised Parcel Point missing issues

  1. Automatic parcel point selection will not work in this case. You will have to contact your Account Manager.

 

 

Setting up the Parcel Point Picker on Shopify

To use the Hive Parcel Point Picker, you will need to make some changes in your Shopify Settings and, in certain cases, enable new carriers and shipping options. Below we have defined your next steps depending on your current setup.

 

Part 1: Install the Parcel Point Picker

I have another parcel point picker installed (Mondial Relay)

You will need to uninstall the existing parcel point extensions before installing the Hive Parcel Point Picker.

  1. To uninstall the Mondial Relay App, visit Shopify Admin > Settings.
  2. Go to the “Apps and Sales Channel” tab
  3. Hover over the “Mondial relay” App, click on “Uninstall” (on the right-hand side)

    Untitled.png
  4. Follow the instructions to uninstall the app
  5. Go to your Shopify Settings > “Checkout”
  6. If you are a Shopify Plus User, proceed to Case 1 - Step 7 (right below), otherwise proceed to Case 2 - Step 8.

 

I do not have another parcel point picker installed (Mondial Relay, Colissimo)

 

Case 1: I am a Shopify Plus User

 

7. Add the extension in the Checkout (for Shopify Plus users)

⚠️ Note: Non-Shopify Plus users must select the “Thank You”. The parcel point picker will appear after the payment. Go to Case 2 - Step 8. 

 

7.1 Go to Settings → "Checkout" → "Customize"

 

7.2 Click "Add app block" at the bottom of the Checkout page settings

 

7.3 Select the Hive Parcel Point Picker

 

7.4 Ensure the "Allow app to block checkout" is checked, in order to not allow the customer to proceed without picking a parcel point.

Optionally, select a "Brand color" to change the appearance of the elements on the parcel point map.

7.5 Click on "Save".

 

You can always access the Extension settings by going back to Settings → Checkout → "Configurations" card → "Customize":


❗️Always remember to Save changes by clicking on "Save".

7.6 Proceed to "Part 2: Set up Shopify Shipping Rates"

If you want to add new carriers, please align with your Account Manager first so the carrier addition will work end-to-end from order creation to shipping.

 

 

Case 2: I am not a Shopify Plus User

 

8. 📽️ Check the bottom of this article and download the video instructions to install the "Thank You" page, post-checkout, parcel point selector. 

8.1 Proceed to "Part 2: Set up Shopify Shipping Rates"

 

 

Part 2: Set up Shopify Shipping Rates

  1. Head to your store’s Shopify Settings
  2. Go to the “Shipping and Delivery” tab
  3. Under "Shipping", click on "Manage" your General Rates and Zones

    Untitled.png

  4. Select the "Zone" where Parcel Point should appear, then click on “Add rate”. Example: if you want this Parcel Point to appear in Germany, do this exclusively in the Germany section.

    Untitled.png

Select “Use flat rate”, "Shipping rate" > "Custom" , and fill in the "Custom rate name". 



❗️ The Custom rate name has to be structured as follows

 


Carrier name + one of the following, exact expressions

  • service point
  • paketshop
  • point de retrait
  • point relais
  • punto de servicio
  • punto de recogida
  • punto di ritiro


    Correct examples:
     
    • Chronopost point relais
    • InPost punto di ritiro
    • GLS paketshop

 

❗️ Important to note:

Using the Shopify “Translate & Adapt” app—or similar third-party translation tools—to localize shipping rate names will interfere with the Hive Parcel Point Picker. As a result, the widget won’t display at Checkout or Post-checkout, and your customers won’t be able to select a parcel point.

 

❗️ Heads-up:

Shopify also offers its own parcel point picker. This solution isn’t supported by Hive, and we recommend disabling it in your Shopify Admin > Settings > Shipping and Delivery.



 

 

Setting up the Parcel Point Picker in WooCommerce

⚠️ Important note: the Hive Parcel Point Picker is best-optimized for Shopify, and may not be compatible with all WooCommerce store configurations. 

 

Setting Up the Hive Parcel Point Picker in WooCommerce

This guide provides a step-by-step process for setting up the improved Parcel Point Picker (PPP) in your WooCommerce shop. If you encounter any issues, feel free to contact Hive Support via the Hive App.

 

📝The parcel point picker is always displayed on the post-checkout page, after checkout.

 

Step 1: Set Up the Shipping Method

  1. Navigate to WooCommerce > Settings > Shipping.
  2. Edit the relevant country zone and add the shipping method.
  3. Ensure the correct naming convention: carrier + option title
    1. 💡 The shipping rate name should be carrier name + 1 of the 6 exact phrases:
  1. service point
  2. paketshop
  3. point de retrait
  4. point relais
  5. punto de servicio
  6. punto de recogida
  7. punto di ritiro

A correct example is: “Chronopost service point”.

 

❗️ Important to note:

Using the third-party translation WooCommerce extensions to localize shipping rate names will interfere with the Hive Parcel Point Picker. As a result, the widget won’t display at post-checkout, and your customers won’t be able to select a parcel point.

 

 

Step 2: Set Up the Checkout Script

The Hive script requires a plugin for proper integration. 

Install the Code Snippets Plugin

You can learn more about WooCommerce Snippets at this link: https://wordpress.org/plugins/code-snippets/ 

  1. Navigate to Extensions > Add New in your WooCommerce Admin.
  2. Search for Code Snippets and install the plugin.

Add the Hive Script

  1. Reach out to Hive's technical support to receive the needed script
  2. Go to the Snippets tab in WooCommerce.
  3. Click Add New Snippet.
  4. Name the snippet (e.g., "Hive Parcel Point Picker") and paste the script.
  5. Activate the snippet.

 

Step 3: Test the Setup

Verify that the Parcel Point Picker looks and behaves as expected during checkout.

Place a test order and communicate the test order ID to Hive Customer Support. Hive will ensure the data syncs correctly. You should have successfully configured the Hive Parcel Point Picker for your WooCommerce online store 🎉

Report back to Hive

 In some cases, Hive may need to customize the integration. If you followed all the steps and notice any issues with orders directed to a parcel point, let Hive know via Customer Support. 

⚠️The script is in .json format. It is written in PHP, not JavaScript.

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