We’ll clarify the differences between our AVIS and Fix Delivery Booking services to help you select the best delivery option for your B2B orders.
AVIS (shipment pre-announcement to the consignee)
For more flexible delivery options, consider the AVIS service. This service entails that the forwarder will reach out to the recipient warehouse, and they will agree on a date and a time slot to deliver the order. Hive will not be dealing with the booking of the appointment, it will be the forwarder in alignment with the recipient based on available capacities and time slots. Here's how to proceed:
- Confirm the contact information and create a B2B order request via Hive App: Provide delivery contact details in the order notes in the Hive App, including phone number, email address, and booking reference (if applicable).
- Flexible delivery: The forwarder may deliver earlier if possible, depending on delivery slot availability
- Opening days: If your delivery location is not open from Monday to Friday, provide these details.
- Opening hours: If your delivery location has specific hours other than 9 AM to 4 PM, provide these details.
Fix delivery booking service
Fix delivery booking is ideal when you have a need for a guaranteed delivery date. Here's how to proceed:
- Confirm the Delivery Date and Create a B2B order request via Hive App: You can confirm a specific delivery date to your recipients taking into consideration the order preparation timeline below. Add this fix delivery date in the the order notes on the Hive App.
- No Rescheduling to Earlier Dates: Once the delivery date is set, it cannot be changed to an earlier date. Ensure the date meets your needs.
Order Preparation Timeline (in Business Days)
To optimize B2B deliveries, take the entire B2B order preparation cycle into account.
| Task | Shipments up to six pallets (days with/without extra tasks) | Direct loads above six pallets (days with / without extra tasks) |
| Standard order preparation | 2 Business Days | 2 Business Days |
| Order preparation with extra tasks (if applicable) | - / up to 5 Business Days | - / up to 5 Business Days |
| Booking of the Freight shipment | 2 Business Days | 4 Business Days |
| Collection + Delivery (domestic shipments)* | 4 Business Days (1 day for the collection + up to 3 Business Days for the delivery) | 4 Business Days (1 day for the collection + up to 3 Business Days for the delivery) |
| Days to consider from the moment the order is placed to the delivery date | 8 / 13 Business Days | 11 / 15 Business Days |
Note: The table displays the maximum completion period for each task, with final execution dependent on task complexity.
Service comparison
| Feature | AVIS | Fix Delivery Booking |
| Delivery Date Flexibility | The forwarder may deliver earlier if possible; the final delivery is confirmed by the consignee | Fixed delivery date set in advance and confirmed in the order notes in the Hive App |
| Rescheduling | N/A | Cannot reschedule to an earlier date once set |
| Delivery Contact Information | Required: Delivery contact details including phone number & email address, booking reference | Recommended: Delivery contact details including phone number & email address |
| Opening Hours Specification in Delivery Note | Required if different from 9 AM to 4 PM | Required if different from 9 AM to 4 PM |
| Best For | Flexible schedules, potential for earlier delivery | Time-sensitive deliveries with limited slots on short notice |
| Key Benefits | Flexibility, potential for quicker delivery | Predictability |
| Service Area | DE, ES, FR, IT, PL UK | DE, ES, PL, UK |