If you want to organize the shipment of your B2B order on your own, please make sure to click the toggle "I will organize a pick-up" and add the pick-up date in the order instructions section.
If you already know the name of the company or driver who will pick the order up, please add it to the order’s notes.
If you need to know the dimensions of the order before organizing the pick-up date, please do the following:
- Click the toggle "I will organize a pick-up"
- Do not fill in the pick-up date
- Once your order is “Packed,” you’ll find the dimensions and weight details right in the order for each shipment. This information indicates the number of boxes or pallets used to pack your order
- A "Pick-up date required" issue will be created
- Click on the "Resolve" button on the red box
- Enter the pick-up date in the pop-up. Please do not schedule the pick-up for the same day, as we require advance notice to prepare for the arrival of the designated personnel at the fulfillment centers
If this is not included in the order instructions, we will ship the order according to our standards.
When organizing your own shipment, please keep the following points in mind:
- Order ID as reference for the pick-up
- Provide the Order ID as the reference for the pick-up. This will help us ensure a successful pick-up for your order. If the Order ID is not used as a reference for the pick-up, we might not be able to match the pick-up to the order, and we will not hand it over to the driver.
- Generate your own customs documents:
- Hive does not generate any customs documentation for orders where we don’t organize the shipment. If your order is going through customs, make sure you provide us with all the necessary documents.
- Schedule the pick-up on time:
- Consider the processing times to ensure a successful pick-up. Your order will be prepared within two business days after creation unless there are issues like "Out of stock." If the order is placed after the cut-off time, add an extra day. Orders requiring barcode relabeling will be ready for pick-up five business days after creation. If the pick-up is arranged before the order is ready, we won’t be able to hand it over to the driver, and a new pick-up must be organized.
- Five business days to pick up your order:
- You have 5 business days from the day your order is packed to pick up your order. If the order is not picked up within that timeline, penalties for late pick-ups will apply.
- Pallet exchange is mandatory:
- If your order is packed on a pallet, you will need to organize an exchange of pallets in "A" condition. Otherwise, we will charge €20.00 per pallet not exchanged.