To ensure that restocking shipments are processed efficiently and within the 48-hour timeframe, the process to count the units upon arrival of the goods is as follows:
- When dealing with pallets, we count the units on the top layers of boxes and then multiply this count by the total number of boxes on the pallet.
- For parcels not on pallets, we examine one box and then multiply the count by the total number of boxes received.
After performing this count, we will confirm the quantities received for each SKU on the Hive App.
If we have received extra or missing units, this will be reflected in the Hive App. This also applies to damaged units, which will be marked as damaged in the Hive App overview.
If we receive an SKU that was not announced in the restocking shipment, the Customer Support team will reach out to you so you can create a new restocking shipment and we can proceed and restock the units of that SKU.
If you wish to have a further count of the goods received, we can offer a unit by unit inventory check. This involves counting all units received, providing a further unit-by-unit count to cross-reference with your records. This task will be billed at the extra-task rate specified in your contract, and to initiate it, you can contact our Customer Support team via a ticket on the Hive App.
To avoid discrepancies, you should always announce the correct quantity when creating the Restocking Shipment and request your supplier to add packing slips. If your restocking shipment is big, we recommend packing in single SKU boxes and avoiding mixing SKUs in one box, as this will increase the processing time and lead to errors.