'Add-on rules' is a feature in the Hive App that allows you to set up rules and conditions that automatically add additional items such as flyers, stickers, or free products to orders. We offer two types of add-on rules: with and without conditions.
Add-on rules without conditions allow you to add flyers or SKUs to all your orders. For example, add a "thank you for the purchase" flyer to each order.
Add-on rules with conditions allow you to add flyers or SKUs to all orders that fall under the category of your conditions once activated. You can add conditions to add-on rules based on guidelines, such as customers from a specific country can receive a country-related flyer.
Setting up your add-on rules
To create a new add-on rule, open the "add-on rules" tab on the left side of your Hive App.
In the top right corner of the page, click on "+ New add-on rule". Two boxes will appear: the left for the add-on rules without conditions and the right for the add-on rules with conditions.
Add-on rules without conditions
In the left box, click "Create add-on rule" to create add-on rules without conditions.
A new page will open. Under "Select flyer and/or product" click on the search bar and search for one of your products to add to all your orders. You can repeat this process to add more SKUs or flyers to your orders.
Please consider that you can change the number of SKUs or flyers added by clicking the "+" or the "-" next to the relevant product. You can also erase a product by clicking the bin symbol to the right of the relevant product.
Once you complete the add-on rule set-up click "Go to final step ->" in the top right corner of the page. A new banner will open, and you will have to set three conditions:
- Apply the rule to all B2B orders only, to all B2C orders only, or all B2B and B2C orders.
- Apply the rule to every shipment or every order.
Some orders, for example, can be split into several parcels if they are too large for one shipping box. This allows you to decide whether to apply the rule to the entire order or each parcel. - Decide to ignore the rule or to block fulfillment if the flyer or SKU selected for the rule is out of stock. If you decide to block fulfillment, this will impact the cost of the rule.
Add-on rules with conditions
In the right box, click "Create add-on rule" to create add-on rules with conditions.
A new page will open under "Action meets any of the following conditions:" Click on the square and search for the condition you want to use. You can find an extensive explanation of each rule under the article section: "Rules and options you can choose".
A new square will appear to the right of the screen according to the condition you select; please fill it with the variables that suit your request.
Afterward, you can add another condition to the rule by clicking "+ Add another condition." You can erase a condition by clicking the bin symbol at the right of each condition.
Once you are satisfied with the conditions added, click "+ Add action" to decide which SKU or flyer to add to your orders.
A new tab will open. Click on the square that appears and search for one of your products. Repeat this process to add more SKUs or flyers to your orders.
Please consider that you can change the number of SKUs or flyers added by clicking the "+" or the "-" next to the relevant product. You can erase a product by clicking the bin symbol to the right of each product.
Once you complete the add-on rule set-up, click "Go to final step ->" in the top right corner of the page. A new banner will open, and you will have to set three conditions:
- Apply the rule to all B2B orders only, to all B2C orders only, or to all B2B&B2C orders.
- Apply the rule to every shipment or every order.
Some orders can be split into several parcels. For example, if the order is too large for one shipping box. This term allows you to decide if you want to apply the rule to the order or each parcel. - Decide to ignore the rule or to block fulfillment if the flyer or SKU selected for the rule is out of stock.
Rules and options you can choose
- Country of destination: This condition is based on the information that we import from your shop regarding the address of your customer. If an order is shipped to a specific country, a flyer or an SKU can be added to your order.
- For example, If the country of destination is France, Then add "French Flyer."
- For example, If the country of destination is not France, then add "English Flyer."
- Included product: This condition is based on the information we import from your shop regarding the products in an order. If a specific SKU is included or not included in an order, a flyer or an SKU can be added to your order.
- For example, if the product "SKUA" is included in the order, include "Goodie A"
- For example, if the product "SKUA" is not included in the order, include "Goodie C."
- Between dates: This condition is based on the information we import from your shop regarding the dates an order was created. This date range applies based on the order date (midnight CET).
- For example, if the order is created between the 1st and 30th of December, add "Christmas flyer."
- Selecting 01.12.2024 —> 30.12.2024 means that the add-on rule will apply for orders placed between 01.12.2024 00:00 —> 30.12.2024 23:59.
- For example, if the order is created between the 1st and 30th of December, add "Christmas flyer."
- Do something: This condition is based on the information we import from your shop regarding the dates an order was created. A flyer or an SKU can be added to your order a certain number of days after the order creation date.
- For example, do something after two weeks after order creation, then add the "Sorry for the delay flyer."
- Add something when total basket: This condition is based on the information we import from your shop regarding the total order value. Above a selected amount, a flyer or an SKU can be added to your order.
- For example, add something when the total basket is more or equal to 50€, then add a "Discount for next order flyer"
- For example, add something when the total basket is less or equal to 50€, then add "Thank you flyer"
- Add something when customer order counts: This condition is based on the information we import from your shop regarding the number of orders processed by the same client. The count is based on email addresses and imported orders. A flyer or an SKU can be added to your order between the selected order number range.
- For example, add something when the customer order count is between 5 and 10, then add "loyalty gift."
- Add something when the shop domain: This condition is based on the shop from which we received the order. If an order is placed in a specific shop, a flyer or an SKU can be added to your order.
- For example, add something when the shop domain is mygermanshop.shopify.com, then add "German Flyer."
- Add something when the customer language: We import this field only from Shopify; this condition is based on the information we import from your Shopify regarding customer language.
- For example, add something when the customer's language is Spanish, then add "Spanish flyer."
- Order tag: We import this field only from Shopify and via Hive API; this condition is based on the information we import from the tags in your orders. If an order is imported into Hive with a specific tag, a flyer or an SKU can be added to your order.
- For example, if the order tag is "batch 1," add "discount flyer."
- For example, if the order tag is not "batch 2," add "discount flyer."
- Postal code of destination: This condition is based on the information we import from your shop regarding the postal code of your customer address. If an order is shipped to a specific postal code, a flyer or an SKU can be added to your order.
- For example, If the postal code of the destination is "04860", then add "Paris flyer."
- For example, If the postal code of the destination is not "04860", then add "Rural area flyer."
Activating, duplicating, and archiving add-on rules
Once you have saved a new add-on rule, it will activate the following day at 4 am CET. The next day, we fulfill the orders according to the new add-on rule.
Once an add-on rule is saved, it cannot be modified. You can view the setup by clicking on the eye icon.
If you want to create an add-on rule similar to an existing one, use the "use as template" feature. Just click on the two squares icon. You will be redirected to edit the conditions of this add-on rule to update all the data and use it as a template.
If you want to archive an add-on rule, click the bag icon. The filing of the rule will be immediate. You can see all your rules in the "archived" folder under the page title.
Once a rule is archived, it can still be used as a template for new add-on rules.
Please note that for customs documents, you must adjust the SKU type to "flyer" when adding a flyer to an add-on rule. This change can be made on the SKU settings page.
If you want to learn more about our add-on rules, contact Customer Support or explore them directly in the Hive App.