De-kitting orders placed between Monday and Friday (before 12 pm) in a given week are reviewed by Friday 12 pm of the same week. The review is to check that the de-kitting instructions are clear, that there is enough stock and to assign capacity since we receive many de-kitting and inventory-related requests.
Once reviewed, the de-kitting order will be completed by Friday of the following week, before the same cutoff of 12 pm. Therefore, if a de-kitting order is placed after the 12 pm cut-off on Friday, it will be reviewed the following Friday.
You will see the updated inventory of the End SKUs on the Hive App when the de-kitting order has been finished.
Please bear in mind that SLAs might defer depending on the task's complexity and kitting quantity.
We recommend planning ahead and considering these de-kitting SLAs, as based on the above, de-kitting orders cannot be prioritized.