Kitting orders placed between Monday and Friday (before 12 pm) in a given week are reviewed by Friday 12 pm of the same week. The review is to check that the kitting instructions are clear, that there is enough stock and to assign capacity since we receive many kitting and inventory-related requests.
Once reviewed, the kitting order will be completed by the end of the day on Friday of the following week. Therefore, if a kitting order is placed after the 12 pm cut-off on Friday, it will be reviewed the following Friday.
You will see the updated inventory of the End SKU on the Hive App when the kitting order has been finished.
Please bear in mind that SLAs might defer depending on the task's complexity and kitting quantity.
We recommend planning ahead and considering these kitting SLAs, as based on the above, kitting orders cannot be prioritized.