You can partially ship an order by splitting it into two shipments on both the Hive App and your shop platform. This functionality in the Hive App is applicable when there is at least one SKU in the order that is currently out of stock.
Follow these steps to split a shipment with out-of-stock SKUs:
- Navigate to the order page and locate the "split shipment" option.
- Click on "Split shipment" to access a page displaying the currently out-of-stock SKUs.
- Select the specific out-of-stock SKUs you wish to include in the partial shipment.
- Scroll to the bottom of the page and choose the orders you intend to split.
Follow these steps to split a shipment without out-of-stock SKUs:
If there are no out-of-stock SKUs, you can still partially ship an order by following these steps within your shop platform:
- Duplicate the order and save the duplicate as a draft.
- Remove items that must be sent later in the order that will be fulfilled first.
- Keep the items that can be fulfilled in the second order (duplicate of the original order).
- Set the duplicate order status from draft to paid and mark it as unfulfilled.