The Hive App only displays the tracking status “Data sent to carrier” and upon checking the carrier’s tracking page, you see a similar update with the corresponding time and date stamps as the Hive App status.
The parcel may have been lost after being shipped by Hive and scanned by the carrier, or shipped with the wrong carrier and subsequently returned to our fulfillment center.
Please contact Customer Support 10 days after the shipping date, so we can check if the parcel was lost or returned, and confirm with you that a new order needs to be created. We will add our €10 Hive Order Compensation to your next invoice to cover the shipping and fulfillment costs, and/or reimburse you for the production cost of each SKU in the order.