If claims coverage is important for your shipments, please reach out to your Account Manager to discuss eligible shipping methods. Not all shipping methods include liability coverage or insurance for loss and damage.
We cannot process claims for the following shipping methods:
- DHL Warenpost
- DHL Warenpost International
- DHL Warenpost GoGreen
- DHL Warenpost International GoGreen
- Deutsche Post
- DHL Kompaktbrief
- DHL Kompaktbrief International
- DHL Großbrief
- DHL Kleinpaket
- Lettre Suivie
- Lettre Verte
These shipping methods only process claims for lost* orders:
- DHL Warenpost Premium
- DHL Warenpost International Premium
- DHL Warenpost International Premium GoGreen
*Note: You can still submit claims for:
- Unscanned shipments
- Damaged, incorrect, or missing items (if they are fulifllment/packaging errors)
Specific methods of delivery that are not eligible for claim submission:
These specific delivery methods are not insured for loss or damage, so please check tracking updates on the respective carrier portals before submitting a claim:
Mailbox deliveries:
- Colis Privé
- DPD Germany
- Colissimo
“Safe place” / “desired location” deliveries:
- DPD Germany
Packaging not eligible for claim submission:
- DHL – Bubble or paper envelopes