Claims

Things to know

• What is a claim, and how does it differ from a support ticket?
• Which issue types are eligible for claim submission?
• Which delivery and shipping methods are not eligible for claim submission?
• Where can I find declarations of non receipt and other templates?

How do I submit a claim?

• How do I submit a claim via the Order page?
• How do I submit a claim via the Support page?

How are issues investigated and claims processed?

• How does Hive confirm correct claim submission?
• How long does it take for Hive to process a claim?
• What if my claim is rejected?
• How do I get reimbursed?
• Was your claim rejected? Here's why!