We receive many inventory-related requests on a daily basis for which we need to assign capacity. Therefore, the SLA for standard inventory tasks is 5 business days, but we always strive to complete them faster.
Examples of standard inventory tasks:
- Checking if the label of an SKU includes specific details
- Counting units of an SKU per master box
- Taking pictures of an SKU
Other inventory-related tasks may take longer than the standard 5 business days. The time required for these tasks cannot be predetermined as it depends on the type and size of the request.
Examples of these tasks are:
- Adding batch tracking details to the Hive App
- SKU quality controls
- Inventory counts
- Inventory discrepancy investigations