Once you created a new product on your marketplace integrated through Order Desk (e.g., Amazon Seller Central's FBM Inventory), log in to your Order Desk account.
1. On the left side of the screen, under the category “Tools”, click on “Inventory Items”
You will be redirected to the “Inventory Items” page:
2. Click on the button “+ Add New Item” in the top right corner of the screen.
You will be redirected to the “Create Inventory Item” page:
3. Here, add the name of the new item and its SKU, as seen in the marketplace inventory page. Add the location “Hive Technologies” to allow the correct synchronization of the product to the Hive App.
4. Click on “Add New Item”.
5. On the left side of the screen under “Integrations”, click “Hive Technologies”.
You will be redirected to the Hive Technologies integration for Order Desk:
6. Add the location name “Hive Technologies” to “Optional Inventory Location”. Make sure the location “Hive Technologies” is present under “Inventory Syncing” > “Inventory Location Name”.
7. Click “Request Catalog Update”.
8. Go to Tools > Appointments.
In Order Desk, appointments are automated sync tasks that manage data transfers between systems. Each appointment corresponds to a specific sync process, such as importing or updating items.
9. Click Run on all appointments except those listed under Scheduled Appointments.
Important: Only run the appointments that were generated after the previous step. We recommend checking how the Appointments page looks before clicking Request Catalog Update, so you can identify which appointments relate to the newly added inventory items.
Your new product will appear on the Hive App within seconds. Then,
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Map the new product on the Hive App > “Inventory” page (click on “Map them now.” in the yellow banner).
- Mark it as “Fulfilled by Hive” to ensure your new product is fulfilled.
In case you want to add Amazon products in bulk, please follow Order Desk guide on “How to Import a Spreadsheet”.
Find our Order Desk integration guide here.