Amazon via Order Desk - Integration steps

Please inform Hive via Customer Support if you'd like to connect your Hive App to a new Amazon Marketplace.

Integration Overview

Hive integrates Amazon via Order Desk, an order management third-party software. Order Desk has partnered with Hive to build a solution to import orders from Amazon and export them into Hive using our API. 

How to integrate Amazon with Hive

1. Inform Hive via Customer Support that you want to integrate a new Amazon Marketplace account
2. Hive will set up an Order Desk shop for you and send you credentials
3. Hive will integrate Order Desk x Hive
4. You will integrate Amazon x Order Desk by following the instructions below, "How to integrate Amazon with Order Desk"
5. You will map your SKUs in the Hive App
   1. How to do this is explained in detail below
6. Once everything is ready, Hive will coordinate with you a final review of the integration and Order Desk settings and enable fulfillment for it

How to integrate Amazon with Order Desk

1. On the sidebar, navigate to Manage Integrations and search for Amazon Marketplace integration (Europe).
   
2. Select the correct country endpoint to be redirected to and click on Connect to Amazon. You will be redirected to Amazon Seller Central to confirm app installation.
   
3. Please go ahead and complete the login into your Amazon Seller Central, through Order Desk, to authorize the integration.
4. Configure the integration
   • Marketplaces → Check the marketplaces that we need to pull orders from (e.g Amazon.de, Amazon.fr, etc.)
   • Check for New Orders → Every Hour
   • Folder for New Orders → New
   • Sync Tracking Numbers → Enabled

Inventory mapping: How to map Amazon shop products, Order Desk inventory items, and Hive SKUs

For Hive to know what SKUs to fulfill from a shop/integration, mapping them to Hive SKUs is required. For more information about how to map shop products to Hive SKUs, please click here. 

Given that Amazon is integrated via Order Desk, Hive will use Order Desk inventory items as a reference. 

There are 2 ways to import/define your SKUs from Amazon in Hive:

1. Map the SKUs as they come in with orders 
   • Inventory items will be imported into Hive with your orders. In Hive, all new orders with unmapped shop products/inventory items will land with an order issue: "categorization missing". You can categorize your inventory items by clicking on the banner "categorization missing" in the order with issues in the Hive App - Orders.
   • To import all your SKUs in bulk, you can place a test order that includes all your Amazon Seller Central SKUs that you want fulfilled by Hive and categorize them all at once, and then cancel the order on Amazon.
2. Create your Amazon SKUs in Order Desk and export the catalog in Hive
   • You can upload your Amazon SKUs to Order Desk one by one following this guide or upload them all in bulk using the Import Data template creator in Order Desk. Once you have created all your inventory items in Order Desk, you will need to export them into Hive using the Update Catalog button under Order Desk - Integrations - Hive Technologies - Request Catalog Update. Please click here to read more details on how to import an inventory catalog into Order Desk.

If you require assistance with the above, don't hesitate to get in touch with Customer Support of Hive; we are always happy to help. 

Inventory sync: Amazon, Order Desk, and Hive

Inventory sync between Amazon and Hive is slightly more complex than with other integrations, due to having Order Desk as an intermediary. The inventory sync will depend on your fulfillment setup with Amazon, Hive and other 3PLs. 

Please follow this decision tree to know how to set up your Amazon inventory sync correctly:

• I want all my Amazon SKUs to receive inventory counts with Hive

  • This is the simplest setup. All needed is:
    1. Go to your OrderDesk shop - Integrations - Hive Technologies
    2. Find the Inventory Syncing setting and click on Enabled
       • 
    3. Go to Integrations - Amazon Marketplace EU
    4. Find the Inventory Sync Inventory setting and click on Enabled
       1. 
    5. Inventory sync is now enabled :)
        

• I will fulfill my orders partially with Hive and with another 3PL or myself, and I want only a fraction of my SKUs to receive inventory counts from Hive

  • • Please contact Hive's Customer Support team to find the best solution together! There are multiple setups that we can do:
      • We can filter the incoming orders based on location, on specific SKUs, or we can block the inventory sync back to your shop on specific inventory items. Every setup has different implications for your Hive App view and order flow, therefore please ask and we will support you!

Inventory sync between Hive, Order Desk, and Amazon happens once per hour.

How does tracking information get transmitted to Amazon?

Tracking information from the shipments will be transmitted to Order Desk as soon as the order is marked as "shipped" in Hive and includes a tracking link. This will also be transmitted immediately to Amazon.

Integration details

• Order Sync
  • The interval for order import from Amazon into Order Desk can be configured in Order Desk under Integrations - Amazon Marketplace - Check for new orders - Every Hour
    • If you wish to have a more regular order sync every 15 minutes, please request it via Customer Support and we will set it up for you
  • Orders enter Hive as soon as they are imported in Order Desk
  • FIFO
    • Amazon orders will follow our regular First In First Out logic and will be fulfilled based on the creation time in the Hive App
  • Order cancellation
    • Orders canceled on Amazon will be canceled in Hive 
• Product sync
  • Product mapping is explained in detail above. If you add new SKUs in Amazon/start selling new SKUs on Amazon, please follow the same steps of either creating the inventory items in Order Desk and importing the catalog in Hive or map the SKUs as the orders come in Hive.
    • Please note that if you have filters set up (country or inventory location) to restrict the orders imported in Order Desk, this might affect the product sync as well. If you are unsure why your SKUs are not being imported in Hive, please contact Customer Support.
• Supported Hive features
  • Hive emails
    • Not supported, as Amazon anonymizes customers emails, as it's against Amazon's policy for merchants to send non-Amazon emails to them
  • Serial number tracking
    • We can track serial numbers per shipments in Hive if required but they won't get synced back to Amazon
  • Batch Tracking
    • We can track batches of products and per orders in Hive if required but they won't get synced back to Amazon
  • Customer Portal
    • Fully supported if you share the link with your customers or embed it in your shop.
  • Delivery promises
    • Not supported