Claims regarding any services provided or facilitated through Hive can be raised up to 60 days after the damage has been incurred unless otherwise specified below.
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Shipping country |
Carrier | LOSS Claim submission possible? | Deadline to submit | Documents required in case of DELIVERED NOT RECEIVED | Documents required in case of TRACKING NOT UPDATED | A | DAMAGE Claim submission possible? | Deadline to submit | Documents required in case of DAMAGED | |
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Germany 🇩🇪
Poland 🇵🇱 |
DHL Germany DHL Germany Emails DHL International |
a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Damage report (to be provided by customer) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
| DHL Warenpost Premium DHL Warenpost Premium GoGreen DHL Warenpost International Premium DHL Warenpost International Premium GoGreen |
a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | NO ❌ | |||
| DHL Warenpost DHL Warenpost International GoGreen DHL Warenpost GoGreen Kompaktbrief Kompaktbrief International Großbrief DHL Kleinpaket (Warenpost) |
a | NO ❌ | A | NO ❌ | ||||||
| DHL Express DE | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Damage report (to be provided by customer) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| DPD DPD Kleinpaket DE |
a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Post AT | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Damage report (to be provided by customer) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| GLS EuroBusinessParcel (GLS DE) | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 celandar days after delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Mein Einkauf (Swiss Post) | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Declaration of Non Receipt signed by the customer | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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Italy 🇮🇹
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BRT | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
| Amazon | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| GLS IT | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer - Proof of new delivery or reimbursement - Declaration of non insurance - List of items that were in the parcel |
- Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Proof of new delivery or reimbursement - Declaration of non insurance - List of items that were in the parcel |
A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Proof of new delivery or reimbursement - Declaration of non insurance - List of items that were in the parcel - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| FedEx | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Pro-forma Invoice or Official Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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France 🇫🇷
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Mondial Relay Mondial Relay International Mondial Relay Point |
a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
| Colissimo Colissimo France Colissimo Overseas Colissimo Europe Colissimo International |
a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Colis Privé | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Chronopost | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Lettre Verte / Lettre Suivie | a | NO ❌ | A | NO ❌ | ||||||
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Spain 🇪🇸
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GLS ES | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) - Declaration of non insurance |
A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of non insurance - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
| CTT Express | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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| Correos Express | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
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United Kingdom 🇬🇧
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DPD UK | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |
| Royal Mail | a | YES ✅ *must be a Hive-managed contract |
20 business days from shipping date | - Invoice (amount cannot be 0.00, must display the tax) - Declaration of Non Receipt signed by the customer |
- Invoice (amount cannot be 0.00, must display the tax) | A | ✅ *must be a Hive-managed contract. |
4 calendar days from delivery date | - Invoice (amount cannot be 0.00, must display the tax) - Picture of outer packaging (inc. shipping label) - Picturing of inner packaging - Picture of the damaged good(s) - Screenshot of retail price of damaged good(s) |