Inform Hive of the arrival of your own custom packaging material

Steps 1-5 of the process below are for every integration except with Amazon Seller Central. For Amazon Seller Central, please create a new SKU in OrderDesk as explained here and skip to step 6.

1. On your shop platform, create a new product with all the relevant information, such as:
   • SKU ID
   • Product name
     • Please call name as follows: [Your_brand_name]-[Box_name] e.g. "Hive-Yellow medium box"
   • Price
   • Weight
   • Dimensions
2. Save it
3. Log in to the Hive App
4. Categorize the new SKU on your 'Inventory' page on the Hive App
5. Mark the SKU as "Fulfilled by Hive"
6. Edit the SKU type and choose "Outer packaging." 
7. Inform Customer Support about the arrival of the new packaging material
   
   • The perfect message could be as follows:
     Good afternoon,
     
     I will start to fulfill orders with my new box_name packaging!
     You can find it on the Hive app with the following SKU: SKU_Number.
     The restocking shipment for this packaging is supposed to arrive on the dd/mm/yy.
     Start to fulfill my orders with this packaging from day dd/mm/yy.
     
     Thank you,
     Signature