Orders

Marketplaces

• Setting up Amazon FBM orders
• Setting up Amazon SFP orders

B2B orders - Creation and editing

• How do I place a B2B order?
• How can I modify a B2B order?
• How can I cancel a B2B order?
• What should I do if an SKU doesn't appear in the dropdown when creating a manual order?
• How can I resolve the issues in my B2B order?
• B2B orders going through customs

See all 7 articles

B2B orders - Processing

• How are my B2B orders picked?
• How long will my B2B order take to be processed?
• When and how will my B2B order be packed on a pallet?
• Which labels does Hive create/add to my B2B orders?
• Which documents does Hive add to my B2B orders?

B2B orders - Shipping

• How can I organize a pick-up for my orders?
• How can I calculate the shipping costs of my B2B orders?
• Can I receive a freight quote without placing a B2B order?
• How long will it take to organize a freight shipment for my B2B order?
• What is the difference between AVIS and Fix Delivery Booking service?

The tracking link of the order is not updating

• Possible reasons the tracking status has not been updated
• The order could be stuck after being scanned by the carrier
• The delivery status is "Information transmitted to the carrier"
• There could be a delay due to customs processing
• It is peak season and the carriers could be overwhelmed

The order was marked as "delivered" but not received

• Reasons the order was marked "delivered" but was not received
• The address could be incorrect
• Someone else could have accepted the parcel
• The parcel could be at the local parcel point center
• The parcel could be in an unidentified location
• Still no luck? We can file a claim!

The order is delivered, but there is an incorrect, missing or damaged item

• Why do we require photos to start an investigation?
• The customer received a wrong item or an item seems to be missing
• What to do if the order is damaged
• Possible reasons the order was damaged